1. Introduction
This website and holding company is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
By using our website (“Website”), you consent to the practices described in this Privacy Policy.
2. What Information We Collect
We may collect the following types of personal information:
- Identity Data: name, surname, company name (if applicable), and ID or registration number;
- Contact Data: email address, telephone number, billing and delivery address;
- Technical Data: IP address, browser type and version, time zone setting, operating system;
- Transaction Data: details about payments to and from you, and other details of products and services you have purchased from us;
- Usage Data: information about how you use our Website;
- Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
3. How We Collect Your Information
We collect information in the following ways:
- Direct interactions: You may provide data when filling in forms on our Website, placing an order, or contacting us.
- Automated technologies: As you interact with our Website, we may automatically collect technical data using cookies and similar technologies.
- Third parties: We may receive personal data about you from analytics providers (e.g., Google Analytics) or payment processors.
4. How We Use Your Information
We will only use your personal information for the purposes for which it was collected, including:
- To fulfil and manage orders;
- To provide you with customer support;
- To communicate with you about products, services, and promotional offers;
- To improve our website and services;
- To comply with legal obligations.
5. Disclosure of Information
We will not sell or disclose your personal information to third parties without your consent, except:
- To service providers who help us operate our business (e.g. payment processors, couriers, IT providers);
- Where we have a legal obligation to do so;
- To protect our rights or property.
All third parties are contractually obligated to protect your personal information and use it only for the purposes we specify.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. Access to your personal data is limited to those employees and service providers who have a business need to know.
7. Your Rights Under POPIA
You have the right to:
- Request access to your personal information;
- Request correction or deletion of your personal information;
- Object to the processing of your personal information;
- Lodge a complaint with the Information Regulator.
To exercise any of these rights, please contact us.
8. Cookies
We use cookies to enhance your experience on our Website. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Some parts of the Website may not function properly without cookies.
9. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.
10. Changes to this Policy
We reserve the right to update this Privacy Policy at any time. All changes will be posted on this page, and where appropriate, notified to you via email. Your continued use of the Website after such modifications constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights under POPIA, please contact us.